Privacy Policy
Your privacy matters to us. Here's how we collect, use, and protect your personal information when you use our coaching and self-development services.
Information We Collect
When you engage with miravoneqisla's coaching programs and educational services, we collect various types of information to provide you with personalized learning experiences and maintain our service quality.
Personal Information
Name, email address, phone number, mailing address, and professional background details you provide during registration and program enrollment.
Program Data
Your progress through coaching modules, assessment results, goal-setting information, and feedback you provide during sessions.
Communication Records
Email correspondence, session recordings (with your consent), support ticket conversations, and feedback forms.
Technical Information
IP address, browser type, device information, and website usage patterns to improve our platform's functionality.
How We Use Your Information
We use your personal information exclusively to deliver and improve our coaching services. This includes creating customized learning paths, tracking your development progress, and maintaining communication throughout your journey with us.
- Delivering personalized coaching sessions and educational content tailored to your goals
- Tracking your progress through our programs and providing meaningful feedback
- Sending you relevant course updates, program announcements, and educational resources
- Improving our coaching methodologies based on aggregated, anonymized program data
- Maintaining secure access to your learning portal and session materials
- Providing technical support and responding to your inquiries about our services
We never sell your personal information to third parties or use it for advertising purposes outside of our own educational programs and services.
Information Sharing and Disclosure
miravoneqisla operates with a strict policy of minimal information sharing. We only share your personal information in specific, limited circumstances that directly support your coaching experience or fulfill legal requirements.
We may share your information with certified coaching partners when you're enrolled in collaborative programs, but only after obtaining your explicit consent. These partners are bound by the same privacy standards we maintain.
In cases where Australian law requires disclosure, such as court orders or regulatory investigations, we will comply with legal requirements while informing you of such requests whenever legally permissible.
We use trusted service providers for essential functions like email delivery, payment processing, and data storage. These providers access your information solely to perform their specific services and are contractually obligated to maintain confidentiality.
Data Storage and Security
Your personal information is stored on secure servers located in Australia, ensuring compliance with local data protection standards. We employ industry-standard encryption protocols for data transmission and storage.
Our security measures include regular system updates, access controls limiting staff access to necessary information only, and continuous monitoring for unauthorized access attempts. All staff members undergo privacy training and sign confidentiality agreements.
We retain your information for as long as you remain active in our programs, plus an additional seven years to comply with Australian business record-keeping requirements. After this period, we securely delete or anonymize your personal information.
Session recordings and detailed progress notes are kept for three years maximum, allowing you to reference past coaching conversations and track long-term development patterns.
Your Privacy Rights
Under Australian Privacy Principles, you have significant control over your personal information. We've designed simple processes for you to exercise these rights whenever needed.
Access Rights
Request a complete copy of all personal information we hold about you, including program progress data and communication records. We'll provide this within 30 days of your request.
Correction Rights
Update or correct any inaccurate personal information in your profile. You can make most changes directly through your learning portal or contact us for assistance.
Deletion Rights
Request deletion of your personal information when it's no longer necessary for our coaching services, subject to legal record-keeping requirements.
Restriction Rights
Limit how we process your information in specific situations, such as pausing email communications while remaining enrolled in coaching programs.
International Data Transfers
While we primarily store and process your information within Australia, some trusted service providers may operate internationally. When international transfers occur, we ensure adequate protection through standard contractual clauses approved by Australian privacy authorities.
Our cloud storage providers maintain data centers in Australia and Singapore, both jurisdictions with robust privacy protections. We never transfer personal information to countries without adequate privacy safeguards.
Cookies and Website Analytics
Our website uses essential cookies to maintain your login session and remember your preferences. We also use analytics cookies to understand how visitors navigate our site, helping us improve the user experience.
You can control cookie settings through your browser preferences. Disabling cookies may affect some website functionality, but won't prevent you from accessing core coaching materials and resources.
We use Google Analytics with anonymized IP addresses to track general website usage patterns. This helps us identify popular content and optimize our educational resources.
Changes to This Privacy Policy
We review this privacy policy annually and update it when we introduce new services or change our data handling practices. Significant changes will be communicated directly to active program participants via email.
Minor updates, such as clarifications or administrative changes, will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about how we protect your information.
If you disagree with updated privacy practices, you can discuss alternative arrangements with our team or withdraw from active programs while retaining access to previously completed materials.
Privacy Questions and Concerns
We're committed to transparency about our privacy practices. If you have questions about how we handle your information or want to exercise your privacy rights, our team is ready to help.
This Privacy Policy was last updated on March 15, 2025, and is effective immediately for all current and new program participants.